Privacy Policy

SMS Pasal, operated by Theme Nepal Digital Pvt. Ltd., respects your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe.

By creating an account, using our API, or using anything on smspasal.com, you agree to this policy. If you don’t agree, please don’t use our service.

A quick note: When a business uses SMS Pasal to message its customers, it decides what to send and who to send it to. Businesses using SMS Pasal are responsible for collecting their customers’ data and obtaining any required consent before sending messages. They are also responsible for ensuring that the information they provide is accurate, lawful, and up to date.

SMS Pasal only provides the messaging platform and does not verify customer data submitted by businesses. If any data is incorrect, unauthorized, or collected without proper consent, the business is solely responsible. If recipients have questions about how their information was collected or used, they should contact the business that sent the message directly.

1. What We Collect

Account details – when we create your account, we collect:

• Your full name and registered business name in Nepal
• Email address and phone number
• KYC documents (such as a company registration certificate or PAN document), since SMS services in Nepal are regulated by Nepal Telecom.
• Billing and payment information

Message data – to send your messages, we process:

• Recipient phone numbers
• Message content (text or media)
• Your sender ID (optional)
• Send times and delivery status

Technical data – our systems automatically log:

• Your IP address, browser, and device type
• Login times and dashboard activity
• Cookies that keep you signed in and help us improve the platform

Support data – when you contact us, we keep records of chats, emails, and calls to help you and improve our service.

2. How We Use It

We use your information to:

• Deliver your messages to the right recipients
• Verify your identity through KYC checks
• Process payments and keep accurate billing records
• Provide customer support
• Keep our systems running and prevent fraud or misuse
• Send account notices like agreement renewal reminders, telecom notices, pricing updates, and security alerts

We may occasionally send you offers or news about our service. You can opt out of these anytime – it won’t affect essential account notices. We never sell, rent, or trade your personal information.

3. When We Share It

We keep your information private and only share it in limited cases:

• Regulators and authorities, such as the Nepal Telecommunications Authority (NTA) and the Cyber Bureau, may access information when required by law. 

We may also review message content as needed to comply with the law or to investigate abuse of the platform.

4. How Long We Keep It

• Account records: kept while your account is active, plus a reasonable period afterward
• Message logs: usually kept for about three months, or longer if required by law.

You can ask us to delete your data, and we’ll do so unless a law requires us to keep it. Some information may remain in an anonymized form that can’t be traced back to you.

5. How We Protect It

We use several safeguards to keep your data secure:

• Encrypted connections
• Role-based access, so only authorized staff can reach sensitive data
• Regular backups and security audits

No online service is ever 100% secure, so please help us protect your account:

• Keep your password confidential
• Tell us right away if you think someone has accessed your account

You’re responsible for the activity carried out using your login.

6. Your Rights

You can:

• View and update your details from your dashboard
• Ask us to correct any inaccurate information
• Request a copy of the data we hold about you
• Request deletion, where appropriate
• Opt out of marketing messages

To use any of these, just contact us using the details below.

7. Cookies

We use cookies mainly to keep you logged in and to understand how visitors use our platform so we can improve it. You can manage or remove cookies in your browser settings, though some features may not work as smoothly without them.

8. Links to Other Sites

Our platform may link to outside websites. We don’t control how those sites handle your data, so please review their privacy policies before sharing anything with them.

9. Changes to This Policy

We may update this policy as our service or the law changes. For major updates, we’ll notify you by email or through a dashboard alert. Continuing to use the platform after changes take effect means you accept the updated policy.

10. Contact Us

Questions about this policy or your data? Reach out anytime:

SMS Pasal (operated by Theme Nepal Digital Pvt. Ltd.)

• Email: smspasalofficial@gmail.com, info@themenepal.com
• Phone: 9845398624
• Address: Tinkune, Kathmandu, Nepal